Gaming should always be fun — not stressful. At pko99, we are committed to giving every player in the Philippines the tools, information, and support they need to stay in control and keep their experience enjoyable and safe.
pko99 provides practical tools that put you in the driver's seat. Use them any time from your account settings.
Set a daily, weekly, or monthly cap on how much you deposit into your pko99 account. Once your chosen limit is reached, no further deposits are accepted until the period resets. This is one of the most effective ways to keep your spending predictable andwithin your budget as a player in the Philippines.
Decide in advance how long each gaming session should last. When your set time is up, pko99 will notify you so you can take a break, step away, and come back refreshed. Regular breaks help you stay sharp and make better decisions while playing.
Need a short break from gaming? A cool-off period lets you pause your account for a set number of days — from 24 hours up to several weeks. During this time you cannot log in or place any bets, giving you space to reset without permanently closing your account.
If you feel that gaming is becoming a problem, self-exclusion allows you to block access to your pko99 account for an extended period — from one month up to five years, or permanently. This is a serious commitment and cannot be reversed during the exclusion window, so please consider it carefully before applying.
Your full transaction and betting history is always available in your account dashboard. Reviewing your activity regularly is a healthy habit — it helps you understand your patterns, spot any changes in behaviour early, and make informed decisions about how you play.
You can opt out of receiving promotional messages, bonus offers, and marketing communications at any time through your account notification settings. Removing these prompts can help reduce the temptation to play beyond your intended limits and keeps your inbox focused on what matters to you.
Gambling is entertainment — but for some people, it can become difficult to manage. Knowing the warning signs early makes it much easier to take action before things escalate. Here are some signs that it may be time to pause and seek support:
If any of these sound familiar, please use the tools in your account or reach out to a support organisation. You are not alone, and help is available across the Philippines.
Several organisations in the Philippines offer free, confidential support for people experiencing gambling-related difficulties. Reaching out is a sign of strength, not weakness.
The NCMH provides mental health services and crisis support across the Philippines. Their 24/7 crisis hotline is available to anyone who needs to talk, including those struggling with compulsive gambling behaviour. Reaching out early can make a significant difference in recovery outcomes.
Gamblers Anonymous offers peer support meetings for people who want to stop gambling. The programme is free, confidential, and available in multiple locations across the Philippines. Sharing your experience with others who understand can be a powerful first step toward regaining control.
Our support team is available to help you activate any responsible gaming tool on your account, answer questions about limits and exclusions, or simply point you toward the right resources. Contact us at the email address shown in the footer of this page and we will respond as quickly as possible.
pko99 takes responsible gaming seriously as part of our core values, not just as a regulatory requirement. We verify the age of every player during registration to ensure that no one under 18 years old can access our platform. Our team regularly reviews account activity for signs of problem gambling behaviour and may reach out proactively if we notice patterns of concern. We work within the framework set by Philippine gaming regulations to ensure that our platform remains a safe and fair environment for all players. If you have questions about our responsible gaming policies or need help activating any of the tools described on this page, please visit our FAQ page or log in to your account to access your settings directly.
Gambling involves financial risk. Please play responsibly. 18+ only.